Within our suite of business and personal services Ascentium is a Financial Service Provider that offers certain financial services regulated by the Financial Markets Authority (FMA) under the Financial Markets Conduct Act (FMC Act).
Our Professional Promise
Ascentium, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
Exercise care, diligence, and skill in providing you with advice
Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
Nature & Scope of Advice
Ascentium provides advice to our clients about their KiwiSaver, Life Insurance and Health Insurance. We only provide advice about certain products from certain providers:
Fees & Expenses
Ascentium does not charge fees, expenses or any other amount for any regulated financial advice provided to its clients
Ascentium may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client by the 20th of the month after the policy is cancelled.
Conflicts of interest and incentives
For life insurance, health insurance and KiwiSaver, Ascentium receives commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Ascentium. The amount of the commission is based on the amount of the premium.
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made based on each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme is undertaken annually
We appreciate all feedback both positive and negative.
We want to hear from everyone and you can find details of how best provide feedback by
There you can submit feedback that will go directly to us. You will also find our complaints process which outlines how we work to ensure your complaint is recognised, respected and handled in an appropriate manner including the information on our external disputes resolution partner.